Quality and Lean - Looking Back to Move Forward

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Quality and Lean - Looking Back to Move Forward

Do you want to make sustained improvements in Quality? Join us for a unique and interactive discussion that explores the roots of the Quality and Lean movements and their application in today's construction industry. The speakers will provide a high-level explanation of the historical connection between Lean and Quality/Total Quality Management (TQM) Movement. Then, the speakers will coach the audience in small group discussions centered on Deming’s 14 points and System of Profound Knowledge. We will finalize with examples of best practice implementation of quality in construction projects.

Speakers:

Victor Ortiz, Ortiz Consulting Services
Victor Ortiz (MA, Psychology) has more than 40 years of experience as a trainer, coach and consultant. Vic has trained over 3,000 professionals in Lean practices, meeting facilitation, collaborative teamwork, and successful organization change. Vic has been involved with the Lean Construction Institute since its beginning and facilitated many of the original organizing meetings of LCI. Vic brings a deep understanding of Lean Construction in industrial, process, commercial, and academic project settings.

Paz Arroyo, Ph.D., DPR Construction
Paz Arroyo, Ph.D., is a Quality Leader focusing on sustaining a culture of quality. She has a solid Lean background, has taught Lean Construction since the mid-2000s in Chile, and has delivered several workshops internationally; her online class has more than 300,000 students in Latin America. She has consulted on large construction projects and published more than 60 papers at several International Group for Lean Construction (IGLC) conferences and at peer-reviewed journals on Lean, Decision-Making, Quality, and Sustainability. She is well known for helping teams make better decisions with the Choosing By Advantages (CBA) system and for her research. Dr. Arroyo is also co-founder of CollabDecisions, a platform to share knowledge on how to make collaborative decisions.