At Hilti’s Tool Service Center in Irving, Texas, we don’t just repair tools—we demonstrate Lean principles in motion. With roots in Lean dating back to the 1980s, Hilti has built a reputation for operational excellence, waste elimination, and relentless improvement. Our Irving facility is a prime example of how disciplined processes and customer focus create a measurable impact.
We’ve engineered our service workflow for maximum efficiency—offering:
- 24-hour turnaround on qualifying tool repairs
- Over 95% first-time fix rate
- 90%+ of repairs completed in-house, reducing delays and maintaining full quality control
- Proactive tool fleet diagnostics that help identify and prevent failures before they happen
“Hilti’s Irving Service Center has completely changed how we manage our tools on site. Their turnaround speed and consistency allow us to keep our crews productive and avoid unnecessary downtime.”
— Superintendent, ENR Top 400 Contractor
“The Irving center isn’t just fast—they’ve built a process that’s clearly aligned with Lean thinking. Their communication, flow of service, and attention to detail are best-in-class.”
— Project Executive, Lean Construction Institute Member
From express tool maintenance to digital repair tracking, every step is designed to support Lean construction teams by delivering tools when and where they're needed—minimizing waste, maximizing uptime, and continuously improving to support your success.
Visit us in Irving and experience firsthand how Hilti applies Lean principles to help your team build better, faster, and smarter.